WaveFusion for system integrators

One platform to commission. Not two to integrate.

WaveFusion brings access control, video and automation into one browser-based platform, built on the HID/Mercury hardware your customers already own. Less to join up, less to support, more of your time on billable work.

Book a partner demoSee the nine reasons
Controller-only upgrade for Mercury EP and LPAny ONVIF cameraNo operator seat licences
An integration engineer smiling as he checks a tablet in a bright server room aisle
Hardware you already ownBuilt on the HID/Mercury controllers your team already knows.
1
platform, support line and roadmap
0
operator seat licences. Priced per camera and per reader
99.9%
platform uptime SLA, with door decisions made locally
0
controllers to replace on a Mercury estate
Stop stitching, start unifying

Integration reduces the gaps. Unification removes them.

Every integrated stack leaves you holding the joins: the scoping, the testing, the re-testing after each update and the call to work out whose problem it is. WaveFusion is built as one system from the start.

The traditional integrated approach

Two systems, joined by you

  • Multiple systems with different data models
  • Sync delays between platforms
  • Integrations that need re-testing after every update
  • Version sprawl across components
  • Several vendors to call when something breaks
WaveFusion

One system, one event stream

  • One event stream with shared context
  • Real-time, consistent data across every service
  • Purpose-built unified architecture to test once
  • Evergreen updates, always current
  • One vendor accountable for the whole platform
Nine features. Nine benefits for you.

Nine reasons to build on one platform

Each feature, followed by what it means on your next install.

01

Quicker to deploy

One platform to commission instead of two to integrate. Build and test the site in software before the field hardware is touched.

So whatOne engineer, one upgrade path, and no ‘who owns the bug’ after a firmware update.
02

Multi-skills

One browser-based interface and one training path. Engineers and operators learn a single platform instead of one per discipline.

So whatA smaller team can deliver a bigger estate, with easier cover and faster onboarding.
03

More business opportunity

Mercury is one of the largest installed bases in the industry. Keep the controllers, add WaveFusion and bring the next layer onto the same platform.

So whatMore wallet share per site, stickier accounts and no new vendor relationship to start selling.
04

Hardware you already own

Customers unhappy with their current supplier can move to WaveFusion without replacing their cameras and controllers.

So whatA switching project a customer can actually approve, and unhappy estates become reachable.
05

GraphQL, make it work for you

Pull exactly the data you need. Door events, occupancy and alarm statistics can flow into BI, building management and HR systems.

So whatCustom work you can scope and deliver yourself, without waiting on a vendor roadmap.
06

Single vendor accountability

One support line, one SLA and one roadmap. When something needs fixing on site, there is one vendor to call.

So whatLess time establishing whose problem it is, more time fixing it for the customer.
07

Licensing simplicity

Licensed per camera and per reader, with no operator seat costs. Quote the whole platform in one conversation.

So whatFaster quotes that are easier to explain, with fewer surprises late in the project.
08

Total cost of ownership

Fewer integration hours, less training, fewer upgrade failures and reused hardware add up to one cost story to tell.

So whatCompare on lifetime cost, start small and grow later, with no rip-and-replace.
09

Protect your margin

Integration troubleshooting is often time you cannot bill for. A unified platform reduces it and puts those hours back into projects you can.

So whatLess unbillable time, more billable projects and room for more sites.
Hardware you already own

Change the software. Keep the hardware.

WaveFusion is built on proven HID/Mercury controllers, the hardware your team already knows. A controller-only upgrade path means Mercury EP and LP boards stay where you fitted them.

  • No new doors, no new wiring, no retraining for staff
  • Manufacturer-agnostic at the video layer: any ONVIF-compliant camera
  • Open API and webhooks, so you can build on top
Read the Mercury upgrade guide
Cameras
Keep
Any ONVIF-compliant camera
Controllers
Keep
HID/Mercury EP and LP boards
Software
Change
One platform, one event stream
From signal to action

Cloud-first. Never cloud-dependent.

The first question from a customer is always what happens when connectivity drops. Access decisions are made at the controller, so doors keep working through WAN, internet or cloud outages, and the platform re-syncs on its own when the connection returns.

1

Signal collection

Devices and sensors, from cameras to door readers, send real-time events to the platform.

2

Intelligence processing

Identity, event and video data are processed together to create full situational context.

3

Automated response

The policy and automation engine runs pre-defined actions, or presents clear options to the operator, in the same interface.

Protect your margin

Turn troubleshooting into billable time.

There is no translation layer and no version dependency between subsystems, and the site can be configured digitally before hardware is touched. That leaves your hours for the work customers pay for.

Talk to the partner team
An installer in a blue polo shirt holding a clipboard in a bright corridor, looking ahead with a calm expression
Unbillable troubleshootingLess
Billable projectsMore
Your marginProtected
Questions integrators ask

Frequently asked questions

Which hardware does WaveFusion support?

Access control is standardised on HID/Mercury, including a controller-only upgrade path for Mercury EP and LP boards. At the video layer WaveFusion is manufacturer-agnostic and supports ONVIF-compliant cameras. Send us your camera and controller models and we will confirm in writing what works before you commit to anything.

What happens if the internet or the cloud goes down?

Doors keep working. Access decisions are made locally at the controller, with no manual intervention needed when connectivity returns. The cloud platform runs on AWS Multi-AZ architecture with a 99.9% uptime SLA.

How is WaveFusion licensed?

It is a subscription priced per camera and per reader, not per operator seat. Adding operators, control rooms or sites does not add licence cost for users.

Where is video stored?

Video stays on the customer’s own infrastructure at the edge. Metadata, control signals and configuration sync to the cloud for management and remote access, with AWS regional hosting for data residency.

What about customers running a different access system?

If they already use Mercury hardware, the controllers and readers stay in place. For other infrastructure, our technical team carries out a site assessment and provides a phased migration plan designed to minimise disruption.

What integrations are available?

WaveFusion has an open integration framework with a GraphQL API and webhooks. Building management, HR and visitor management integrations are on the platform roadmap, as well as synchronisation with Active Directory and LDAP. Tell us what your customers need and we will talk it through.

Who supports us after go-live?

Guided onboarding with our technical team is available with every deployment, and ongoing support comes directly from Wavestore’s engineering team.

Let’s talk about your next site

See WaveFusion on your next project.

Book a live demo with the Wavestore team, or send us a customer’s camera and controller models and we will check compatibility for you.

Book a live demoDownload the datasheetRequest a compatibility check