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Queuing & Service Management
There is probably nothing more frustrating than to be held in a queue at a supermarket, bank or airport and feel ignored and badly treated. The fact is that many of us do take action and avoid using that service provider again. Of course there may have been mitigating circumstances, but if you are the service provider the unpalatable fact is that customers are lost and a reputation damaged. Fortunately for you we have affordable and reliable technology solutions that can help prevent such situations occurring and enable you to accurately monitor your customer service levels and therefore establish systems to improve your service levels. We have solutions that can accurately and repeatedly count the number of customers in a queue (and the time that they have been waiting), so you are able to organise and plan your staffing rotas around the actual profiles of your business activities; and help take some of the guess work out of running your business.
Our technology solutions include both 2D and 3D analytics that are able to discriminate items of different shape, silhouette and height; providing an additional function to the screening process applied in your detection application. Solutions with a combination of monitoring functions can be deployed to determine whether those in the queue have shopping trolleys or buggies, and differentiate between adults and children. Applications could include health & safety applications at amusement and theme parks, to ensure that those queuing exceed the minimum height for specific equipment.
Request more information about our Queuing & Service Management
Integrated Solutions
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