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Queuing & Service Management

There is probably nothing more frustrating than to be held in a queue at a supermarket, bank or airport and feel ignored and badly treated. The fact is that many of us do take action and avoid using that service provider again. Of course there may have been mitigating circumstances, but if you are the service provider the unpalatable fact is that customers are lost and a reputation damaged. Fortunately for you we have affordable and reliable technology solutions that can help prevent such situations occurring and enable you to accurately monitor your customer service levels and therefore establish systems to improve your service levels. We have solutions that can accurately and repeatedly count the number of customers in a queue (and the time that they have been waiting), so you are able to organise and plan your staffing rotas around the actual profiles of your business activities; and help take some of the guess work out of running your business.

Our technology solutions include both 2D and 3D analytics that are able to discriminate items of different shape, silhouette and height; providing an additional function to the screening process applied in your detection application. Solutions with a combination of monitoring functions can be deployed to determine whether those in the queue have shopping trolleys or buggies, and differentiate between adults and children. Applications could include health & safety applications at amusement and theme parks, to ensure that those queuing exceed the minimum height for specific equipment.



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Integrated Solutions

Crystal - DVR, NVR or HVR
Crystal - DVR, NVR or HVR

The Crystal is a popular solution that addresses the requirement to record analogue, and net...

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Diamond - Transportation
Diamond - Transportation

Created for the ultimate in reliability without compromising the performance of Wavestore's ...

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Granite - DVR, NVR or HVR
Granite - DVR, NVR or HVR

The GRANITE is a powerful high data storage and rack-mountable video recording solution, whi...

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Little Gem - Mobile Recorder
Little Gem - Mobile Recorder

The LITTLE GEM is a compact, powerful integrated video recording solution that is ideal for ...

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AUXILIARY SOLUTIONS

Abandoned Object Detection
Abandoned Object Detection

There are many claims made concerning the ability to detect abandoned objects, however the c...

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Artificial Intelligence
Artificial Intelligence

The transition toward video analytics being incorporated in the camera (or “analytics at t...

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Intruder Detection
Intruder Detection

Traditional property protection devices (e.g. outdoor motion detectors) may reliably detect ...

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Left Baggage Detection
Left Baggage Detection

Left Baggage Detection...

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RESOURCES & SUPPORT

Supported Cameras

  • Arecont
  • Brickstream
  • Intellio
  • IQeye
  • JVC
  • Lumenera
  • Panasonic
  • Sony
  • Pelco
  • Bosch Security Systems
  • Forward Vision (Now Bosch)
  • Axis
  • Messoa
  • Samsung
  • MOBOTIX
  • Vista Vandal Resistant
  • Basler
  • Merit Li-Lin
  • ACTI
SEE ALL Supported Cameras

FAQ's

Q: What different recording options are provided within the operating software?

A:

Three different recording options are provided as standard; being Prime, Time Lapse and Alarm. These provide a great deal of flexibility to address a wide range of application requirements. These include the ability to boost the image rate on alarm, or record the images from individual cameras at different image rates.

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Company Details: Registration Number: 04083065, Registered Office: Witan Court, 305 Upper Fourth Street, Central Milton Keynes, MK9 1EH